Refund policy

Return and Refund Policy

Last Updated: [09/14/2026]

Thank you for shopping with us. Please read this Return and Refund Policy carefully before making a purchase.

1. General Policy

We generally operate a no-return policy for change-of-mind purchases.

We do not accept returns or provide refunds simply because you:

Changed your mind
No longer want the item
Ordered the wrong item
Selected the wrong product
Found the item at a lower price elsewhere
Changed your personal preference

Please review your order carefully before completing your purchase.

2. Defective, Damaged, or Incorrect Items

A full refund may be provided if the item is confirmed to be:

Defective or faulty
Damaged upon arrival
Incorrect or different from the item ordered

You must contact us within 14 days of receiving your order to report any issue.

To review your request, we may ask for:

Your order number
Proof of purchase
Clear photos or videos showing the issue
A description of the defect or damage

3. Return Required for a Refund

No refund will be issued unless the item is returned to us, unless otherwise required by applicable law.

To receive a refund, the customer must return the item when requested by us.

If the customer does not return the item, no refund will be provided.

Once the item is returned, we will inspect it before processing any refund.

4. Condition of Returned Items

To be eligible for a refund, the returned item must:

Be the same item originally purchased
Include all original parts, accessories, and included items
Include the original packaging, tags, manuals, certificates, or other included materials where applicable
Not have scratches, broken parts, or additional damage
Not show damage caused by misuse, improper handling, accidents, or use after delivery
Not be replaced with another item or product

The item must be returned in substantially the same condition as it was received.

We reserve the right to refuse a refund if the returned item is incomplete, damaged by the customer, materially different from the item originally sold, or missing parts or accessories.

5. 14-Day Reporting Period

You must contact us regarding a defective, damaged, or incorrect item within 14 days of receiving your order.

Requests submitted after this period may not be accepted, except where otherwise required by applicable law.

6. European Union Customers – 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you may have a legal right to withdraw from certain online purchases within 14 days of receiving your order, without giving a reason.

To exercise this right, you must notify us within the applicable 14-day period.

Return of the Item

If you exercise your right of withdrawal, the item must be returned to us before a refund is processed.

No refund will be issued if the item is not returned, except where otherwise required by applicable law.

The returned item must be the same item originally purchased and must include all applicable parts, accessories, and included items.

You may inspect and handle the item only as necessary to determine its nature, characteristics, and functioning, similar to how you would inspect an item in a physical store.

If the item has been used excessively, damaged, or its value has been reduced due to handling beyond what is necessary for inspection, we may reduce the refund amount where permitted by applicable law.

Return Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, the customer may be responsible for the cost of returning the item.

Exceptions

The EU right of withdrawal may not apply to certain items, including custom-made or personalized products and certain sealed products that cannot be returned for health or hygiene reasons after being opened, where permitted by applicable law.

Nothing in this policy limits any mandatory consumer rights under applicable law.